FAQ

Frequently Asked Questions

Answers about how Speedway Delivery handles auction pickups, requests, Customer IDs and tracking.

Editable placeholder — Answers involving legal liability, insurance coverage, refunds, cancellation fees and delivery times deliberately point customers to Speedway Delivery instead of stating unapproved policy. Update them in Admin → Settings guidance once approved.

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Frequently Asked Questions

What is Speedway Delivery?

What type of auction items can you deliver?

Where does Speedway Delivery operate?

Can you pick up my auction purchase?

How do I request a delivery?

Do I need an account?

How do I upload my invoice?

What is my Customer ID?

How is my Customer ID generated?

Where can I find my Customer ID?

How do I track my delivery?

How is delivery pricing determined?

Can I request insurance?

What happens after I submit my request?

Will I receive a confirmation email?

Can I update my information?

Can I change my pickup address?

Can I change my delivery address?

What happens if the auction house changes pickup arrangements?

What happens if the auction house does not release my item?

What happens if my item is larger or heavier than expected?

What happens if an item is damaged?

Can I cancel my request?

How can I contact Speedway Delivery?